Privacy Policy

Data Controller

The data controller pursuant to the GDPR (EU 2016/679) is:

La Quercia di Roland Zelles & C. S.N.C.

Via Della Libertà 61
25010 Tremosine sul Garda (BS), Italy
Email: info@residence-sermerio.it

Data Collected

We process the following personal data:

• First and last name
• Email address
• Phone number
• IP address
• Browsing data (cookies, access times, pages visited)

Purpose of Processing

Personal data is processed for the following purposes:

• Managing enquiries and bookings
• Compliance with legal and tax obligations
• Improving the user experience on our website
• Direct marketing, subject to your consent

Legal Basis

The processing of your data is based on:

• Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR)
• Your consent (Art. 6(1)(a) GDPR)
• Legal obligations (Art. 6(1)(c) GDPR)
• Legitimate interest (Art. 6(1)(f) GDPR)

Data Retention

• For contractual purposes: up to 10 years (tax retention requirements)
• For marketing purposes: until you withdraw your consent

Data Sharing

Your personal data may be shared with:

• Public authorities for legal obligations
• Service providers (hosting, email, IT support)
• Business partners, only with your consent

Third-Party Services

Google Maps

On our contact page, we use Google Maps (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to display our location. When you access the page, a connection to Google's servers is established, during which your IP address and browsing data are transmitted to Google. This data may be transferred to Google LLC servers in the United States. The transfer is based on the EU-US Data Privacy Framework.

The legal basis is our legitimate interest in an effective presentation of our location (Art. 6(1)(f) GDPR). For more information, please refer to Google's Privacy Policy.

Your Rights

Under the GDPR, you have the right to:

• Access your personal data (Art. 15)
• Rectify inaccurate data (Art. 16)
• Erase your data (Art. 17)
• Restrict processing (Art. 18)
• Data portability (Art. 20)
• Object to processing (Art. 21)
• Withdraw your consent at any time (Art. 7(3))

To exercise your rights, please contact us at:
Email: info@residence-sermerio.it

You also have the right to lodge a complaint with the competent supervisory authority – the Garante per la protezione dei dati personali (Italian Data Protection Authority).

Cookies

This website uses technical cookies necessary for the operation of the site. These do not require consent. Should analytical or profiling cookies be used in the future, your consent will be requested in advance.